My brother has Charter Internet/TV here in California. This is very Troll LoL LoL...
Customer Chat
Chat Transcript
You have been connected to TTD Roselyn .
TTD Roselyn : Hi, Colin. Thank you for contacting Charter Communications. My name is Roselyn. How may I assist you today?
Colin Bartolome: I just spent half an hour or so waiting for the Retention department to start chatting and that's pretty annoying.
Colin Bartolome: Long story short, I'm paying too much for my TV service and would like to reduce my costs.
TTD Roselyn : I am sorry for the inconvenience. May I know what is your concern?
TTD Roselyn : I believe that you would need to chat with an account specialist to address your concern. However, our Account Specialist is unavailable this time. Please get in touch with our account specialists by calling 1-888-438-2427. You may also chat from 10 am to 12 midnight EDT (Mondays to Fridays) and 11 am to 7 pm (Saturdays and Sundays) to reach them through chat.
Colin Bartolome: Really?
Colin Bartolome: So the last representative transferred me when there was nobody left in the department?
Colin Bartolome: And I sat here for a half hour for nothing?
TTD Roselyn : It is possible that when the previous representative transferred you, the Account Specialist closed at the same time that you were transferred.
TTD Roselyn : I do apologize for the inconvenience.
Colin Bartolome: So I can accomplish nothing with Online Chat tonight, correct?
TTD Roselyn : Yes, that is correct.
Colin Bartolome: What an unexpected turn of events.
Colin Bartolome: Sounds like I'm right to want to cancel, huh?
TTD Roselyn : In behalf of the previous agent, I do apologize for th emistake.
TTD Roselyn : *the
TTD Roselyn : Is there anything else I can help you with today?
Colin Bartolome: Not unless you can somehow reduce the cost of my bill!
TTD Roselyn : As much as I want to reduce your bill, I will not be able to do so. Our Account Specialist will be able to assist you with your concern. They can apply promotions for your services.
TTD Roselyn : Please to contact them.
TTD Roselyn : May I know if you have other concerns?
Colin Bartolome: Yes.
Colin Bartolome: I am concerned the garbageman will accidentally pick up your company and throw it away because he won't be able to tell the difference.
Colin Bartolome: Booya.
Colin Bartolome: Also I have a pimple.
TTD Roselyn : I am sorry of you feel that way. I would love to assist you with your concern, however, I will not be able to do so. Only our Account Specialist will be apply to assist you in reducing your bill.
Colin Bartolome: I see. Do you have any other concerns tonight?
TTD Roselyn : Is there anything else I can help you with today?
Colin Bartolome: Do you know a place I can buy a good ham?
Colin Bartolome: It doesn't have to be honey-glazed, but it helps.
TTD Roselyn : I am sorry, but I can only answer business related concern.
TTD Roselyn : Please let me know if you have other concerns.
Colin Bartolome: Business-related, huh. Do you know a place I can Charter a bus?
TTD Roselyn : I am sorry, but if you continue to asked questions that are not related to Charter services or to your account, I will be froced to clse the chat session.
Colin Bartolome: Also my neighbor keeps slamming his door. Please disconnect his cable.
TTD Roselyn : Please understand that I am doing my jpb.
Colin Bartolome: I understand.
TTD Roselyn : In behalf of the previous agent, I do apologize for the mistake.
Colin Bartolome: However, I am trying to get you to hang up on me, because it's funnier that way when I post this on Facebook.
TTD Roselyn : Is there anything else I can help you with today?
Colin Bartolome: Can you make my Internet go at 1 gigabit
Colin Bartolome: And also my TV go at 1 gigabit
Colin Bartolome: I need to watch more TV in less time.
Colin Bartolome: And also how can I avoid paying the monthly fee for my cable modem? Can I steal my neighbor's?
Colin Bartolome: Also I don't use my cable box but I get charged for that too.
Colin Bartolome: If I light it on fire, will I stop being charged?
TTD Roselyn : One moment, please.
TTD Roselyn : Thank you for waiting.
TTD Roselyn : May I have the Security Code and the complete service address with the City, State and zip code? Please note that the Security Code is located at the upper right corner of your bill.
Colin Bartolome: security code is XXXX, address is (argle bargle)
TTD Roselyn : Thank you for the information. May I have the best contact number to call you?
Colin Bartolome: My neighbors are in units #1 and #3 and I'm pretty sure I could steal one of their modems without them catching me.
TTD Roselyn : Thank you for that information, Colin.
TTD Roselyn : May I have the best contact number to call you?
Colin Bartolome: I entered it when starting this chat. The other representative retrieved it successfully without having to ask.
TTD Roselyn : Is this 805-YYY-YYYY the phone number?
TTD Roselyn : Our Supervisor will be calling you now.
Colin Bartolome: Ha ha nope.
Colin Bartolome: I mean, that is the right number, but I'm not talking on the phone at 10:13 PM.
TTD Roselyn : Alright. When is the best time to call you?
Colin Bartolome: Never in a million years. If I wanted to talk on the phone, I wouldn't be using online chat.
TTD Roselyn : Alright.
TTD Roselyn : Is there anything else I can help you with today?
Colin Bartolome: My phone rang!
TTD Roselyn : My Supervisor is calling you now.
Colin Bartolome: Too bad I don't have Charter Telephone.
TTD Roselyn : How I wish you have the telephone service from Charter. Would you like to add the phone service?
Colin Bartolome: Ha ha no way.
TTD Roselyn : Oh, that is too bad. You can add it.
Colin Bartolome: Yes but I'm trying to reduce my bill.
TTD Roselyn : We can even offer you promotions for the service.
TTD Roselyn : We have a 2-year contract.
Colin Bartolome: Don't know if I'll be here in two years.
TTD Roselyn : Yes, you can reduce your bill because we will be able to add a promotion.
Colin Bartolome: I might move someplace served by Verizon.
TTD Roselyn : I am sorry to know that. Charter would love to keep you as our customer.
Colin Bartolome: Not enough to transfer me to a department that isn't closed! Zam!
Colin Bartolome: And I brought it right back around.
Colin Bartolome: So, about stealing that cable modem. How's this going to go down?
Colin Bartolome: Do I just steal it and mail it to you guys, or what?
TTD Roselyn : In behalf of the previous agent, I do apologize for the mistake. As much as i want to assist you in lowering your bill, I will not be able to do so.
TTD Roselyn : I believe that you would need to chat with an account specialist to address your concern. However, our Account Specialist is unavailable this time. Please get in touch with our account specialists by calling 1-888-438-2427. You may also chat from 10 am to 12 midnight EDT (Mondays to Fridays) and 11 am to 7 pm (Saturdays and Sundays) to reach them through chat.
Colin Bartolome: Or is there some other way to avoid the $5 per month charge for the cable modem?
Colin Bartolome: Oh by the way, we're not in Daylight Saving Time yet, so the time zone is "EST," not "EDT."
Colin Bartolome: But I really want to know about getting rid of the cable modem lease fee.
TTD Roselyn : You will need to cancel it.
TTD Roselyn : I'm sorry, but I am unable to downgrade/cancel services on my end.
TTD Roselyn : I am unable to apply promotion as well.
Colin Bartolome: There's no way to provide my own cable modem, to avoid the $5/month fee?
TTD Roselyn : I am sorry, Colin, but if you do not want to be charged for the equipment, you will need to return you equipment at the local office.
Colin Bartolome: So you're saying I CAN provide my own cable modem, return yours, and avoid the $5 fee?
TTD Roselyn : \With regards to stealing your neighbor's modem, you might be answerable to your local law enforcement officers.
TTD Roselyn : No, you cannot.
TTD Roselyn : The cable box needs to be from Charter.
Colin Bartolome: Not the cable box. The cable modem. For the Internet service.
TTD Roselyn : Alright.
TTD Roselyn : Yes, you can have your own internet modem.
Colin Bartolome: Excellent. I will "acquire" one soon. Perhaps when my neighbors fall asleep.
Colin Bartolome: But perhaps some other time.
TTD Roselyn : Alright, Colin.
TTD Roselyn : Is there anything else I can help you with today?
Colin Bartolome: Yes.
TTD Roselyn : What is it?
Colin Bartolome: I can't remember what channel Cheers originally aired on.
TTD Roselyn : You may visit this link for your channel lineup,http://www.charter.com/customers/support.aspx?menuitem=63
Colin Bartolome: Eh. Close enough.
TTD Roselyn : May I know if you have other concerns?
Colin Bartolome: Okay, I'm going to eat some ham. Good night.
TTD Roselyn : Thank you.
TTD Roselyn : Before I let you go, let me do a quick recap of our chat today. You have chatted in because you had a problem with your bill.
TTD Roselyn : Colin, we have a survey at the end of this chat session. I would greatly appreciate it if you could give me your feedback on how I handled your concern today. Your feedback is valuable in improving Charter’s customer service.
TTD Roselyn : This chat session is now going to be closed. Thank you for contacting Charter. If you have further questions, please chat with us again. Our Chat Support is available 24/7. Have a great day!
If you require further assistance, go to www.charter.com/contact
Your session has ended. You may now close this window.
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